How refunds, replacements, and cancellations work for custom orders.
Last updated: July 2026
Every order from Merch Design Company (a DBA of Elevate Business Solutions) is produced specifically for you. Because custom products can’t be resold, our refund policy is different from off-the-shelf retail. Please read the details below.
Personalized and custom-printed products are not eligible for return or refund based on buyer’s remorse, incorrect sizes ordered, or errors contained in an approved proof. Please review your proof carefully before approving it.
We stand behind our work. If your order arrives with a manufacturing defect, or does not match your approved proof due to our error, we will reprint or replace the affected items at no cost, or issue a refund for those items at our discretion.
Contact us within 7 days of delivery at [email protected] with your order details and clear photos of the issue. Claims made after this window may not be eligible.
You may cancel an order for a full refund before you approve your proof. Once a proof is approved and production has begun, the order cannot be cancelled, as materials and press time are committed.
Minor differences in color, placement, and sizing are a normal part of custom production and are not considered defects.
We’re happy to help. Email [email protected] or call 701-203-3285.